Clara Barton Medical Center announces an important enhancement to its language access capabilities, thanks to a grant from the Midwest Energy Community Fund and a couple of generous private donations. The acquisition of a dedicated iPad, stand, and speaker for the hospital’s front registration area ensures patients with limited English proficiency (LEP) have immediate access to certified interpreters upon arrival.
The interpreting service, powered by the Stratus platform, has been a vital tool at Clara Barton Medical Center since 2016, allowing healthcare providers and patients to communicate through video remote interpreting with certified medical interpreters. These interpreters are specifically trained in medical terminology, ensuring accurate and effective communication in a wide range of languages, including Spanish, Arabic, and American Sign Language, among others.
Previously, interpreter devices were stationed throughout the hospital and clinics but were not available at the front registration desk. Registration staff had to retrieve a device from another department when a patient required language assistance. With the addition of this new iPad and stand, the front registration team now has a dedicated device readily accessible, enhancing the patient experience from the moment they walk through the door.
“This new device eliminates delays and provides a seamless registration process for our patients who rely on interpreting services,” said Amanda Hoffman, Director of Pharmacy/VP. “We’re committed to ensuring every patient feels heard and understood from start to finish during their time at Clara Barton Medical Center.”
The interpreting service has been instrumental in delivering high-quality care to patients of diverse backgrounds. One notable instance involved a patient from Guatemala who, through the device, was able to communicate his final wish to reunite with his family. The hospital staff worked diligently to fulfill his wish, enabling him to travel home and spend his final days with loved ones.
“This technology is about more than just translation; it’s about connection and compassion,” said Michelle Moshier, Foundation Director, who wrote the grant. “We are incredibly grateful for the Midwest Energy grant and the unwavering support of individual donors who make advancements like this possible.”
As a not-for-profit critical access hospital, these contributions enhance patient care and help address the unique needs of the community CBMC serves. The addition of this interpreter device exemplifies how community collaboration fosters a more inclusive healthcare environment, enabling staff to continue delivering exceptional patient experiences.
