Rocio Hernandez knew she wanted a career that allowed her to help people but she didn’t realize the extent of what she could offer until joining the staff at the Family Crisis Center (FCC).
Hernandez, who has been at the FCC for four years, was recently promoted to program director of the Domestic & Sexual Violence Center, 1924 Broadway. Her previous title was bi-lingual outreach advocate.
“After I was here for a while, I remember thinking ‘oh, wow,’ Hernandez recalled. “I knew I wanted to help people during the most difficult times of their lives and soon realized the FCC does more than provide resources. Our services involve building trust, listening without judgment and reminding people they are not alone.
“Everyone deserves to feel safe, respected and supported. Domestic and sexual violence can affect anyone and I want to be part of something that gives people hope and moves them toward a safe future.”
The road to that future involves crisis intervention, safety planning, advocacy, emergency shelter, navigation through the court system, referrals to community partners and emotional support.
In addition, the non-profit agency offers support groups, education and community outreach to raise awareness about domestic and sexual violence. It is also available when financial abuse is the issue.
Before, during, after
A key element to success is support from the FCC staff before, during and after a client’s decision-making process, Hernandez emphasized.
“People don’t have to be ready to leave a relationship or know exactly what they need before reaching out to us. Sometimes, they simply need someone to listen and help them understand their options, without judgment or pressure.
“Asking for help is not a sign of weakness. It’s a sign of courage.”
When someone does make the decision to leave, the FCC is prepared to help the victim sort through issues such as child custody, divorce and safety.
“Leaving an abuser can be risky because we don’t know how the partner will react,” Hernandez noted. “But we can help prepare you to leave if that is what you decide to do.
“I love watching our clients grow, make their own choices, get back their control and just be free to do what they want,” Hernandez continued. “This is possible because of our staff and community partners. Supporting survivors is a team effort and it takes our entire community to make meaningful change.”
More background
Hernandez was born and raised in Mexico where she earned a bachelor’s degree in business management engineering. She also participates in professional training related to her position.
“I always look for ways to enhance my education. This type of work requires patience, empathy, flexibility and the ability to meet people where they are. We all keep these qualities foremost in our minds every day.”
Hernandez noted that domestic and sexual violence, stalking and human trafficking are not just family issues; they are community issues.
“Violence affects more than the person experiencing it. It impacts children, families, workplaces, schools and the overall well-being of the community,” she explained. “When a community understands these issues and knows how to respond, we create a stronger environment for everyone.
“Supporting survivors is crucial but preventing violence and changing the way we talk about these issues is just as important.”
Kylee Graves, FCC executive director, recalled that “when Rocio first joined our team, she was quiet and somewhat timid. But watching her growth over the past several years has been truly incredible. Not only has she developed into an exceptional advocate, but she has found her voice, gained confidence and emerged as a strong leader.
“Rocio is one of the most compassionate and hardworking individuals I have had the privilege of working alongside. She approaches every client with empathy, a listening ear, and a genuine willingness to help in whatever way she can. Those same qualities are now reflected in the way she leads her team as she steps into the role of program director.
“Her passion for moving our agency forward and her commitment to finding new and meaningful ways to reach individuals and families experiencing abuse are truly inspiring. I am grateful to have been part of her journey and to have witnessed her growth, both personally and professionally. I have no doubt Rocio will continue to make an incredible impact, and I cannot wait to see all she accomplishes in the years ahead.”
The FCC serves survivors and families in Barton, Barber, Comanche, Edwards, Kiowa, Ness, Pawnee, Pratt, Rush and Stafford counties. For more information, call 620-793-9941; the 24-hour crisis hotline is 866-792-1885.
